I gain the U-verse signal is lost message, however if I Go up or down one channel, Things work-related great - for one minute and then the image freezes and also sound goes ameans. Have tried all the cable connections, even switched the receiver through the one from an additional tv in the house, To no avail.

Ideas?


If you put a switch or router in between the gatemethod and the set-height box, this effect have the right to occur. Due to the fact that that hardware is unable to take care of multicast web traffic required by the even more sophisticated Uverse company.


Are you certain it"s a entirety minute? As gr8sho says, when you initially tune a channel, the channel is automatically sent by means of unicast (i.e. to your Receiver"s certain address). The Unicast stream lasts about 20 secs. This is intfinished to cover the duration of time important for the Receiver"s research via IGMPv3 for a multiactors stream of the channel. Once the receiver sees the multicast stream, it seamlessly switches to it.

You are watching: U-verse signal has been lost

If anything between the receiver and the Gateway blocks the multiactors stream from coming in, or the IGMPv3 conversation from happening to initiate the stream, then about 20 seconds after you tune the channel... oops.


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M
Mp111

New Member

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2 Messages


10 m ago


Thanks for the specifics. Way over my pay grade, however that offers me a clue right into what to ask the assistance techs, I guess. I didn’t Time the longevity of the signal yet I will certainly. It exceptionally most likely might be 20 secs.

Ironically, a pair of days after an AT&T technology came out last week, operated on the lines at the street level then came inside to test them, or main TV made a popping sound and also went dead. It is totally dead. Then the second TV started this nonfeeling. Maybe there’sa message here? LOL


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JefferMC
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23.8K Messages


10 m ago


The type of point that reasons what we"re describing is generally, as gr8sho shelp, a piece of network-related equipment between the Gatemeans and the TV Receiver that is blocking part of the network website traffic. Like if you decided you wanted a 3rd party rexternal for your netfunctioning and also plugged the TV Receivers into that Rexternal instead of directly into the Gateway... that kind of thing.


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ATTHelp
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Community Support

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167.4K Messages


10 m ago


Hi,
Mp111.

Please let us understand more around your setup so we determine the best course of action for you.

Aminah, AT&T Community Specialist


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browndk26
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9 m ago


Try unplugging your dvr for about 30 seconds. Then plug it back in. If that doesn’t work-related, unplug the gateway for 30 seconds and also plug it earlier in. As asked, carry out you have any tools in between the gateway and dvr?


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W
Whiterobes

New Member

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2 Messages


9 m ago


I am also having actually the very same difficulty as MP111. I have nopoint between the gatemeans and also receiver. ATT has reinserted both the gatemeans and also the receiver/DVR. Problem still exists; but, my wireless receiver works fine.

This trouble came out of nowhere. I have had actually this organization for the previous 10 years without any type of troubles then, a few weeks ago the channel freezes and I acquire the “you are not connected” display screen.


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gr8sho
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2.8K Messages


9 m ago


Seems choose the next action to attempt is another wired link to the impacted receiver


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W
Whiterobes

New Member

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2 Messages


9 m ago


gr8sho, I tried a various line from gateway to dvr jack...very same problem. I tried a various patch cable from dvr jack to dvr...enhanced (signal doesn’t entirely stop); but, currently signal is “jerky” (stops and also starts).


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JefferMC
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23.8K Messages


9 m ago


Uh... what? Preparing to update via a SPAM link?


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E
epWest

New Member

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2 Messages


5 m ago


I have actually exact same trouble yet just on Fox News Channel. Sounds a little bit suspicious to me. Would appreciate an answer


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JefferMC
+72 more

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23.8K Messages


5 m ago


epWest , to be certain we"re talking around the exact same problem:

You have the right to tune to Fox News Channel, it mirrors the channel for a couple of (typically around 10) seconds, and also then goes black. All various other channels job-related fine?


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S
salma3201

New Member

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2 Messages


4 m ago


Anon234853I have actually same problem, however just on Fox News Channel.


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JefferMC
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23.8K Messages


4 m ago


salma3201 , this is not Anon234853"s post, and his post was made 2 years earlier, so I"d imply you open up a new question and also tell us all around your problem.


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Jimbo87

New Member

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4 Messages


3 m ago


I have actually the same problem as Mp111. Tech came out and also reinserted all my tools even added a grounding block, still same difficulty exists. Called the tech earlier and also acquired no response at all !!!! Called AT&T and also they tried to have me reboot whatever so I did but no change and no help this is ridiculous. I"ve been a customer for years yet this is pushing me to the brink.I pay a lot of money for a company that is even more aggravating than what it"s worth.


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